Primary Responsibilities:

• Leads staff of nine clinical education specialists/territory managers including scheduling, functional planning, training development and delivery, and budgeting.
• Responsible for the development, management, and implementation of a structured clinical education program for customers and staff.
• Responsible for establishing clinical programs that drive greater adoption and utilization of the TandemHeart technology. 
• Provides medical device and patient management support and instructions to clinical sites through hands-on training programs, clinical lectures, and on-site clinical case support within a hospital environment. 
• Assists in the development of clinical science, sales, and marketing literature and training programs. 
• Works with engineering and marketing to expand the product portfolio.
•  Participates in trade show exhibits, lectures, and demonstrations to attract new customers. 
• Provides feedback from customers and clinical sites to quality assurance and regulatory departments. 
• Assists with clinical budget planning; oversees staff activities and evaluates performance. 
• Prepares activity reports and action plans as needed.

Position Requirements:

• Comprehensive understanding of cardiac anatomy and physiology and hemodynamics; good knowledge of cardiac support systems
• Strong knowledge of cardiac cath lab, surgery, CVICU critical care skills, and hospital operations
• Experience leading clinical field personnel
• Knowledge and experience of product design, regulatory and quality assurance activities from a clinical perspective
• Ability to work well with sales management to design field strategies and prioritize field resources 
• Ability to seamlessly interact with hospital staff at all levels of authority and responsibility
• Strong ability to troubleshoot, analyze, and assess appropriate courses of action in high stress situations
• Excellent written and oral communications skills
• Experience in case support and technical/clinical assistance to cardiologists/cardiac surgeons
• Minimum of five years work experience in a hospital environment (Cardiac Cath Lab, Perfusion, Cardiovascular ICU, etc). 
• Medical device industry experience is desired.
• Supervisory experience, strong teamwork and interpersonal skills
• Bachelor’s degree required; advanced degree preferred.

Primary Responsibilities:

• Provides medical device and patient management support and instructions to clinical sites through  hands-on training programs, clinical lectures, and on-site clinical case support. 
• Rotates through an on-call scheduled providing 24/7 clinical and technical phone support. 
• Assists Regional Sales Manager in targeting and recruiting potential new users.
• Builds upon existing contact database for all new customers and prospects.
• Assists in the development of clinical, sales, and marketing literature and training programs. 
• Participates in trade show exhibits, lectures, and demonstrations to attract new customers.
• Provides feedback from customers and clinical sites to engineering and quality departments. 
• Assists in developing sales plan. 
• Performs routine sales calls to customer sites as needed. 
• Prepares activity reports and action plans as directed.

Position Requirements:

• Comprehensive understanding of cardiac anatomy and physiology and hemodynamics; good knowledge of cardiac support systems
  Strong knowledge of cardiac cath lab, surgery, CVICU critical care skills, and hospital operations is crucial. 
• Ability to identify key decision makers at each account and to develop business relationships
• Ability to seamlessly interact with hospital staff at all levels of authority and responsibility Capability in selling products to administrators and physicians in a hospital environment
• Strong ability to troubleshoot, analyze, and assess an appropriate course of action in high stress situations
• Excellent written and oral communications skills Demonstrated experience in case support and technical/clinical assistance to cardiologists/cardiac surgeons
• Minimum of five years work experience in a hospital environment (Cardiac Cath Lab, Perfusion, Cardiovascular ICU, etc). 
• Medical device industry experience is desired.
• Bachelor’s degree required; advanced degree (CCP or RN) preferred.